Important Notification to Our Customers
To Our CE Community:
As the situation with COVID-19 continues to evolve, the health and well-being of our employees and customers continue to be our top priority while continuing to service your important HVAC needs. We recognize that during this period, it will be more essential than ever that our industry provides clean and comfortable conditions to both consumers and institutions.
We have taken several steps earlier in March to safeguard the health of our employees and customers. These included the implementation of CDC preparedness and prevention recommendations in all our facilities and minimizing in-person group events, such as training, turning to virtual options where possible.
However, we feel it is now necessary to add another layer of protection to our employees and customers by implementing new branch procedures beginning Monday, March 23rd that will allow for a “zero contact” customer experience. Under this new process, customers will not enter our facilities and our branch personnel will take your parts, supplies, and equipment orders out directly to your vehicle. The specifics may vary slightly by location but all of our facilities will be adhering to the following procedure:
- Have your employee call or text the store when they arrive to notify our branch personnel they are ready to receive your order; upon this notification, our branch personnel will deliver your items directly to your vehicle
- As always, you are welcome to utilize your established open account for payment and if you do not have an open account we can set you up very quickly and easily with our streamlined onboarding process. If you choose to pay by credit card, payment will be accepted when your online order is placed or the card number can be provided by phone. We ask that you please avoid cash and check transactions as much as possible, we will be modifying our procedures for those forms of payment shortly
- In lieu of physically signing for pick-up, our branch personnel will ask for your employee’s valid photo ID and record their name to document receipt. In addition, we urge you to take full advantage of CE’s online tools available for use 24/7/365, which have well-positioned us for business continuity in moments like this. These include our eCommerce Storefront, CE’s Contractor Assist app, and CE Statements.
The spread of this disease and the suffering and disruption it brings is reason for concern and we share that concern as a CE community. Our teams are committed to enabling our customers to continue to address the critical needs of our industry, particularly during this time.
We appreciate your business and flexibility as we work to strike a balance between service and safety. We also welcome any questions or suggestions you may have and ask that you please communicate any feedback to your local CE sales team or through our Contractor Assist app. Thank you in advance for your patience and partnership through these challenging times.
Sincerely,
The CE Team
