CE gives you the ability to view warranty information and quickly submit claims online to ServiceBench - without ever leaving the CE website. With this tool, you perform warranty tasks when it's convenient for you, avoiding any wait times during our busiest season.
Once you are logged in, you'll need to add your ServiceBench credentials. (Don't worry, you'll only have to do this once - and the id and password will be saved for next time)
Click on the Your Account button in the upper right hand corner, and select the Your Info & Password option.
Scroll down, and you'll see a place to enter your Servicebench ID, username, and password. Click Update, and you're ready to go.
Now, click the Warranty link at the top of the screen.
Click the Submit Claim tab.
Your ServiceBench id will be prepopulated, and a form will be ready to submit all relevant information associated with your warranty claim - Including the claim information, information about the customer, information about the failed part, repair info, and additional information required for furnaces.
Once completed, you'll click the Submit Claim button. Your claim will then be submitted to ServiceBench for processing.